Ms. Lee was experiencing a malfunction on her garage door. The door wouldn’t open all the way.
One of the causes for a garage door to malfunction can be a slack opener which is the main link between the opener drive and the door. So it was easy and quick to identify the problem for our technicians. The chain seemed to be in not so good condition, rusty and corrosive and it could not move the door completely into position. It couldn’t transfer enough power from the opener drive to move the door wide open. The best solution was the replacement of the chain and Ms. Lee approved the decision. The old chain out, the new chain in, a little bit of tension applied, and after we tested it, the door was functioning without any problems.
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* $29 service call - deducted from the service
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